How Can We Assist You?

Ordering equipment from us is a breeze, and we offer three convenient methods:

Online Store: Visit our online store, where you have the freedom to choose from a wide range of products listed on our website. Should you not find the specific product you're looking for, please don't hesitate to contact us. You can complete your purchase securely using the various payment methods available in the checkout window.

Direct Email: Reach out to us directly via email at sales@networkdistri.com . Simply send us your inquiry, Bill of Quantity (BOQ), or Request for Quotation (RFQ). Our team will respond promptly, providing you with the latest pricing, delivery timelines, and detailed terms.

Request a Quote: Head over to our "Request Quote" page, where you can easily fill out a form with your product requirements. Once completed, click the send button. Our dedicated sales department will make contact with you on the very same working day

We've designed these three streamlined options to ensure that ordering hardware products from NetworkDistri is a hassle-free experience. Choose the method that suits you best, and we'll take it from there, ensuring your order is processed promptly and efficiently.

Upon receiving your order or request, our dedicated team swings into action to ensure a seamless process. Here's what happens next:

Prompt Response: You can expect a response from us within a few hours of receiving your order or request. We understand the importance of timely communication.

Mutual Agreement: We'll work together to establish a contract that outlines mutual terms and agreements. This contract will cover essential aspects such as delivery timelines, shipping methods, warranty details, after-sales support, pricing, and payment structure.

Online Orders: For online orders made through our website, you can proceed to checkout without the need for a purchase order. Once payment is completed, your order will be swiftly processed and delivered to your specified address within a week.

Offline Orders (Request Quote or Email): For orders placed offline, particularly through the "Request Quote" or email method, we require a signed purchase order and a written agreement for payment. This documentation serves both parties' interests and ensures a valid and secure purchase.

Rest assured, we are committed to providing a smooth and transparent ordering experience. For further details on payment terms and delivery shipment, please refer to other sections of our FAQ page.

If you require expert advice or have questions before making a purchase, we're here to assist you. Feel free to reach out to us at +1 205 851 9799 or send an email to sales@networkdistri.com . Our dedicated team is ready to provide you with the guidance and information you need to make informed decisions. Don't hesitate to get in touch—we're here to help!

At NetworkDistri, we are committed to prompt order processing and timely delivery. Here's what you can expect:

Order Processing: Orders received within our business hours (Monday to Friday, 9-5) and after payment verification are promptly processed within the same day.

In-Stock Items: If the items you've ordered are in stock, you can typically expect to receive your delivery within 3-4 days, depending on your location.

Out-of-Stock Items: For items not in stock at the time of order, our standard delivery time is 1-2 weeks. We appreciate your patience as we ensure the product reaches you in optimal condition.

Express Delivery: For those seeking the quickest delivery option, we offer an express fast delivery method at a slight additional cost. This ensures you receive the item within the minimum possible time frame.

We understand the importance of timely delivery, and we strive to meet and exceed your expectations in this regard. If you have any specific delivery-related inquiries or requests, please feel free to reach out to us. Your satisfaction is our priority at NetworkDistri.

At NetworkDistri, we have established strong partnerships with some of the best courier companies to ensure the timely and reliable delivery of your goods. Our agreements with these trusted couriers are designed to prioritize your convenience and satisfaction.

Typically, we assign the most suitable courier based on your location and delivery requirements. However, if you have a specific preference for a courier service, we are more than willing to accommodate your request. We can provide you with multiple options to choose your preferred shipping method from our list of courier partners, which includes:

• Postnord
• Airmee
• DHL
• UPS
• FedEx

Your satisfaction is essential to us, and we aim to provide you with flexible choices to meet your shipping preferences. Simply let us know your preferred courier, and we'll make every effort to fulfill your request.

Absolutely! We proudly offer shipping services to EU countries. If you have any specific questions or need more detailed information about shipping to EU countries, please don't hesitate to contact us. We're here to provide you with all the details you require for a smooth delivery experience.

NetworkDistri is your trusted partner for global delivery services. We proudly offer delivery options to an extensive list of countries, including:

• All EU countries
• The USA
• Canada
• The Middle East
• Asia
• Australia

If you have any inquiries or require guidance regarding international delivery to your specific location, please don't hesitate to contact us. We're here to assist you and ensure a seamless delivery process, no matter where you are in the world.

When you make a purchase with us, you will receive a tracking number for your order either via email or SMS. This tracking number allows you to monitor the progress of your delivery in real-time. In the event of any delays or if you have specific inquiries about your order, you can easily get in touch with us directly.

At NetworkDistri, we prioritize clear communication and transparency, ensuring that you have the information you need to stay informed about the status of your delivery.

If, for any reason, your order does not arrive within the discussed time frame, rest assured that we are here to assist you. Here's what to do:

Tracking Number Upon placing your order, you will receive a tracking number via email or SMS. This number allows you to monitor the progress of your delivery in real-time.

Contact Us In the event of a delay or if you have any concerns about your order, we encourage you to contact us directly. Our team will promptly provide you with the necessary information, including the whereabouts of your package and an estimated delivery timeline.

At NetworkDistri, we value your satisfaction and are committed to resolving any delivery-related issues efficiently. Your peace of mind is important to us, and we are here to ensure you receive your order as smoothly as possible.

Your convenience is important to us, and we are pleased to accommodate your specific delivery needs. If you prefer to receive your order in separate parts and have them delivered to different cities or areas, you can simply let us know your requirements.

Please feel free to contact us with the details of which parts or products you'd like to receive and specify the cities or areas for each delivery. We will handle the logistics and ensure that your order is delivered to your preferred locations as per your instructions.

At NetworkDistri, we are committed to providing flexible and personalized delivery solutions to meet your unique needs.

Ensuring that your desired item or product is in stock is a straightforward process. Our product catalog is continually updated, displaying the current stock units for each product directly on the product page.

Here's how you can check the availability:

Product Pages: When you visit a product page, you will see the available stock units clearly indicated. You can make an informed decision based on the displayed stock information.

Contact Us: If you'd like additional confirmation or details regarding availability and delivery time for a specific product, feel free to reach out to us via email. We're here to assist you and provide the information you need to proceed with confidence.

At NetworkDistri, we strive to maintain transparency in our stock information, ensuring a smooth ordering experience for our valued customers.

At NetworkDistri, we understand that circumstances can change. You have the option to cancel your order, but it's important to note the following:

Before Payment You can cancel your order at any time before making payment or generating a purchase order. We understand that your needs may evolve, and we respect your decision.

After Payment Once you've made payment and signed the contract or purchase order, your order will be processed. At this point, you are bound by a contractual agreement. For information regarding returns and exchanges, please refer to our "Return Policy" section, located in the Customer Service / FAQ page.

We are committed to providing flexibility and clarity in our policies to ensure a positive experience for our customers. If you have any specific questions about order cancellation or our return policy, please feel free to reach out to our dedicated customer service team.

At NetworkDistri, we are committed to ensuring that you receive your orders accurately and in pristine condition. However, in the rare event that you encounter any of the following issues with your product - it's incorrect, missing, or damaged - we have a clear process in place to promptly address and resolve the situation.

Wrong Product If you receive a product that does not match your order, please get in touch with us immediately. We will swiftly investigate the issue and take corrective actions to ensure you receive the correct item as specified in your order.

Missing Product In the event that a product is missing from your order, reach out to us without delay. We will investigate the matter and arrange for the missing item to be shipped to you promptly.

Damaged Product If your product arrives in a damaged condition, please contact us as soon as possible. We will work diligently to rectify the situation by arranging a replacement or suitable resolution.

Our commitment is to provide you with a hassle-free experience. Your satisfaction is of utmost importance to us, and we take full responsibility for addressing and compensating any issues related to incorrect, missing, or damaged products. Please don't hesitate to reach out to our dedicated customer service team, and we will ensure your concerns are promptly resolved.

While we take great care in ensuring the safe and secure delivery of your orders, we understand that some customers may prefer an extra layer of protection. If you wish to safeguard your orders or products against potential damage or loss during transit, you have the option to purchase insurance.

Here's how it works:

Request Insurance If insuring your products is a priority for you, kindly let us know before placing your order. We will work with our trusted courier partners to provide you with detailed information regarding insurance options, coverage, and associated costs.

Peace of Mind Opting for insurance offers you peace of mind, knowing that your valuable items are protected throughout the shipping process. In the unlikely event of damage or loss, the insurance coverage provides added security.

While we strive to ensure the best possible delivery experience, we respect your preferences and offer insurance as an additional measure for those who prioritize the safety of their orders. Please reach out to us for more information and to discuss insurance options before making your purchase.

Ensuring that your equipment is properly configured and installed is essential for optimal performance. We offer expert technical assistance to help you with the distribution and setup of your devices.

Here's how we can assist you:

Professional Assistance Our experienced technicians are ready to guide you through the setup and installation process. We provide expert advice and step-by-step assistance to ensure a smooth setup experience.

Reasonable Pricing While our technical assistance is not provided for free, we strive to keep the charges very reasonable. We believe in offering high-quality services at affordable prices.

Flexible Service Options Our distribution services are available through various channels - on-site, remote, or pre-shipment. You can choose the option that best suits your needs and preferences.

Whether you need assistance on-site or prefer remote guidance, our goal is to ensure that your equipment is correctly configured and installed, allowing you to make the most of your investment. For more details on our service offerings, please refer to the "Services" section on our website.

Getting started with NetworkDistri is a straightforward process. Follow these simple steps to create your account:

Visit the Login Page Navigate to the NetworkDistri website and click on the "Login" or "Sign Up" option.

New Account Select the option to create a new account.

Email and Password Provide a unique email address that hasn't been used on NetworkDistri before. Create a strong, secure password for your account.

Complete Registration Follow the prompts to complete your registration. You may be required to provide additional information to set up your account.

Once you've successfully completed these steps, your NetworkDistri account will be created. You can now enjoy access to a wide range of products and services tailored to your needs.

If you encounter any issues or have questions during the registration process, our support team is ready to assist you. We're here to ensure that your account setup is smooth and hassle-free.

If you're experiencing difficulties logging into your NetworkDistri account, rest assured that we're here to assist you. Here's what to do:

Contact Us Send us an email with your contact details and a brief description of the issue you're facing. You can reach us at support@networkdistri.com.

Account Reset Our dedicated team will promptly assist you by resetting your account and providing you with new login details.

We understand that login issues can be frustrating, and we're committed to resolving them quickly so you can access your account without any hassle. Please don't hesitate to reach out if you encounter any difficulties—your satisfaction is our priority.

Keeping your profile, contact information, and address up to date is essential to ensure smooth communication and accurate order processing. Here's how you can easily update this information:

Login Start by logging into your NetworkDistri account using your credentials.

User Portal Once logged in, navigate to the user portal, where you'll find all the details and sections related to your account.

Edit Information Within the user portal, you'll have the option to edit and update various aspects of your profile. This includes personal details, contact information, and your shipping address.

Save Changes After making the necessary updates, be sure to save your changes to ensure that your account reflects the latest information accurately.

By following these steps, you can conveniently manage and maintain your profile, contact details, and shipping address within your NetworkDistri account. If you require any assistance or encounter any issues during this process, please feel free to reach out to us for support.

If you wish to extend the standard warranty on your products for added peace of mind, NetworkDistri offers convenient options to do so. Here's how you can easily extend your product warranty:

Contact Us Reach out to our team with the serial number of your device. You can contact us via email or phone, and we will be happy to assist you.

Request a Quote Once we have the necessary details, we will provide you with a quote or price for extending your product warranty. This quote will include the cost and terms of the extended warranty.

Purchase Support Licenses Upon reviewing the quote and terms, you can proceed to purchase support licenses, SMARTnet contracts, or other applicable options to extend your product's warranty.

Added Peace of Mind Extending your warranty provides you with extended coverage and support beyond the standard warranty, ensuring your products are protected for an extended period.

By following these steps, you can easily extend the warranty on your products to suit your specific needs. If you have any questions or require assistance, please don't hesitate to contact us with the serial number of your device, and we will guide you through the process.

If you're considering purchasing used products from NetworkDistri, it's important to understand how warranties work for these items:

Support Guarantees Used products may come with separate support guarantees that can be purchased. These support contracts provide extended coverage and support for your used equipment.

Manufacturer Warranty Extension Many manufacturers, such as Cisco, offer warranty extension programs like SMARTnet. By enrolling in these programs, you can extend the warranty for your used devices. As a result, you will receive a custom Technical Assistance Center (TAC) number that you can use for any issues or complaints related to your device.

Customized Support These extended warranties and support contracts ensure that your used products are covered for a specified period, allowing you to receive prompt assistance and service when needed.

Peace of Mind By investing in support guarantees and manufacturer warranty extensions, you can enjoy peace of mind knowing that your used products are protected and supported, just like new equipment.

For specific details and options available for extending warranties on used products, please reach out to our team. We will provide you with information on available support contracts and manufacturer warranty programs to suit your needs.

Misplaced or lost your invoice? No need to worry – we've got you covered. You can easily request a replacement invoice from NetworkDistri. Here's how:

Contact Us Reach out to our customer support team via email or phone. Please provide your order number and postal code for verification purposes.

Request a New Invoice Let us know that you need a replacement invoice due to the loss of the original.

Swift Response Once we receive your request and verify your details, we'll promptly generate a new invoice for you.

Invoice Delivery Your replacement invoice will be sent to you through your preferred communication method, ensuring you have the documentation you need.

If you have encountered any issues or need modifications to your invoice, we're here to assist you. Please follow these steps:

Compose an Email Send an email to sales@networkdistri.com.

Attach Invoice Make sure to attach the invoice that requires changes.

Explain Your Request Clearly outline the specific changes or corrections you need for the invoice. Whether it's an error, adjustment, or additional information, providing details will help us address your request accurately.

Send Your EmailOnce you've composed the email with the attached invoice and explanation, hit the send button.

Yes, in certain instances (specifically for offline orders) and for new customers without a prior purchase history with us, we may request a modest upfront payment to confirm and secure your order. This measure is designed to ensure a smooth and secure transaction process for both parties involved.